Cancellation & Refund Policy
Last updated: August 21, 2026
1. Order Cancellation Policy
Customers can cancel their order within 15 minutes of placing it or before the order status transitions to "Out for Delivery". To cancel an order, please contact our support team at +91 7096396856 on WhatsApp.
2. Return & Replacement Policy (રિટર્ન નીતિ)
Because healthy seeds, superfoods, dry fruits, and grocery products are perishable food items, we do NOT accept returns once delivered.
In case of any missing or damaged items inside the delivered parcel:
- Customers MUST film a clear, uninterrupted video BEFORE opening the parcel package.
- The video must clearly show the courier shipping label, outer box seal, and the complete unboxing process.
- Claims for damaged or missing items without a continuous unboxing video recorded prior to package opening will not be accepted.
- Please share the unboxing video to our WhatsApp support (+91 7096396856) within 24 hours of delivery.
3. Refund Processing Timelines
Once a return or cancellation is approved, refunds are credited back to the customer’s original payment method (UPI / Bank / Card) via Razorpay payment gateway within 5 to 7 business days.
4. Contact Support for Refunds
For any refund status inquiries, please contact our customer support team:
Moxfood Refund Support
WhatsApp / Call: +91 7096396856
Location: Surat, Gujarat, India