Privacy Policy

1. Introduction & Overview

Welcome to Moxfood("we", "our", "us"). We operate the Moxfood online healthy seeds and grocery store (moxfood.com). We are committed to safeguarding the privacy and personal information of our customers in accordance with Indian IT laws and standard e-commerce security protocols.

2. Information We Collect

When you browse or place an order on Moxfood, we collect the following essential customer details:

• Customer Details: Full Name, WhatsApp Mobile Number, Delivery Address, Pincode, and nearby Landmarks.
• Order Information: Ordered items, delivery slots, total payment amounts, and order timestamps.
• Payment Data: Online prepaid transaction reference numbers (Razorpay payment ID, UPI transaction ID). We never store your credit card numbers, CVV, or bank credentials on our servers.

3. How We Use Your Information

We use your information solely for the following business purposes:

• To process, pack, and deliver your grocery and healthy seed orders to your doorstep.
• To send order confirmation receipts and live status notifications via WhatsApp or SMS.
• To verify prepaid online payments via secure Razorpay UPI / Cards payment gateway.
• To provide responsive customer support and resolve order inquiries.

4. Data Protection & Payment Security

Your data is stored on secure, encrypted servers. All online transactions are processed through Razorpay PCI-DSS compliant gateways using 256-bit SSL encryption. We do not sell, rent, or trade your personal information to third parties.

5. Contact Us Regarding Privacy

If you have any questions regarding our Privacy Policy or wish to update your stored contact details, please contact us at: